FAQ

SHIPPING

PROCESSING TIME
The time I need to prepare an order for shipping varies.
Order are usually processed from 3-5 business days.
You will receive an email notification when your order has been shipped.

ESTIMATED SHIPPING TIMES
Within Australia: 3-7 business days
International: 1-2 weeks

I do my best to meet these shipping estimates but cannot guarantee them.
Exact delivery time will depend on the shipping method you choose.

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply.
I’m not responsible for delays due to customs.

TRACKING AND ADDITIONAL COSTS
If you would like to track your parcel or request express shipping for you order,
please contact me before you make a purchase. I’ll do what I can to help!

RETURNS AND EXCHANGES

I do not accept returns or exchanges. All sales are final.
However, if you come across any problems with your order,
please contact me and I will do my best to resolve the issue.

PRIVACY POLICY

I take customer’s privacy and security seriously and am committed to protecting your privacy and security. I collect only the information necessary to complete your order or to contact to you regarding the status of your order. Your payment is made securely and credit card information is never received or kept. Personal details and payment information is never shared or sold with anyone. Your email address may be used to send newsletters that may inform you of new products and other cool stuff. You can always opt out if you do not wish to receive these emails.

If you have any further inquiries, please feel free to contact me.